Right of rescission

The customer has the right to revoke the purchase contract within fourteen days. 

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. 

To exercise your right of withdrawal, you must inform us (Upgraded Humans, Bocksberg 30b, 22395 Hamburg, Germany) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). 

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period. 

Please note that returns without RMA number will not be processed by us and will be refused in acceptance. The customer bears the return costs. 

Excluded from the right of withdrawal are goods that 

• a). are not suitable for return for reasons of health protection or hygiene (e.g. vibrators, plasters, food, dietary supplements, implants, etc.); which 
• b). are specially made to order (so-called "manufactured goods") such as locking cylinders or locks; or 
• c). digital products (e.g. software or CDs) , if the seal has been removed after delivery or which have been downloaded from the store (e.g. eBooks, PDFs etc.) 
• d). Books 

Consequences of Withdrawl 

If the contract is revoked, we have to refund the payment we have received from the customer at the latest within 14 days from the day we received the returned goods. 

For the repayment, we use the same means of payment that the customer used in the original transaction (exception: cash on delivery), unless expressly agreed otherwise with the customer; in no case will our customers be charged for this repayment. We may refuse repayment until we have received the goods back. 

The customer must return or hand over the goods to us without delay and in any case no later than 14 days from the day on which he or she informed us of the revocation of this contract. The deadline is met if the goods are dispatched before the expiry of the 14-day period. 

Return of goods will not be accepted in the following cases: 

• The goods or packaging are in poor condition. 
• The goods are not complete, accessories are missing or they have been damaged and/or broken. 
• Instructions for use or other documents are missing. 
• The specified return period has elapsed. 
• The purchase receipt/invoice and delivery bill are not enclosed. 

The customer must pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods. The customer bears the direct costs of returning the goods. Please do not send the return freight collect, but as a prepaid package. Unfree shipments cause costs for us in the amount of over 19 euros at DHL and if the unfree shipment is returned to the sender due to non-acceptance, then the sender even pays 25 euros. 

Partial return of goods is not allowed. 

Addition: Cancellation of implants 

• If you have purchased an implant, we grant a 90-day right of return from the time the order arrives at your place. You then have enough time to perhaps reconsider the implantation. 
• To request a refund within 90 days, please contact us and request a refund. You will then receive a special return address from us. 
• Once we receive the product safely, we will refund you the purchase amount (less our shipping costs). 
• The implant must be in its original packaging, which must not have been opened! We do not take back opened implants! 
• Please note that x-Series implants cannot be read through the syringe. 
• Also, we do not take back implants that do not work for what you intended to do with them. Please make detailed inquiries beforehand.